Refund Policy 

At New Life Care, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with a fair and transparent refund process.

1. Eligibility for Refund

Due to the sensitive nature of our medical and healthcare products, refunds are only applicable under the following conditions:

• The product is damaged, defective, or expired upon delivery.

• You received the wrong item or incomplete order.

• You report the issue within 3 days of delivery.

Please note: We do not accept returns or offer refunds for used or opened products due to hygiene and health safety reasons.

2. Return Window

To be eligible for a refund:

• The request must be made within 3 days of receiving the order.

• Products must be unused, unopened, and in original packaging.

3. How to Request a Refund

To initiate a refund, please contact our support team with:

• Your Order ID

• Clear photos or videos showing the damage/issue

• A brief description of the problem

 Email: newlifecareco@gmail.com
 Phone: +91 4563 296903

Our support team will review your request and respond within 2 business days.

 4. Refund Processing

Once approved:

• Refunds will be processed to your original payment method (via Razorpay).

• Please allow 5–7 business days for the refund to reflect in your account.

5. Non-Refundable Items

We do not offer refunds for:

• Change of mind after product dispatch

• Items damaged after delivery due to improper handling

• Used, opened, or tampered products

• Products returned without prior approval

6. Replacements

Wherever possible, we will first try to replace the item rather than refund. If replacement is not feasible, a refund will be issued.

7. Contact

For all refund-related concerns, please reach out to:

New Life Care
Email: newlifecareco@gmail.com
Phone: +91 4563 296903